Logistics best practices - American Identity
Logistics Management announced American Identity as the winner of Logistics Best Practices (Gold Winner)
Here's what they accomplished:Logistics Best Practice: Helped clients cut expedited freight usage by 50 percent and reduced shipping-related complaints by 92 percent with the help of its proprietary freight-quoting module. Used a similar module internally to improve inbound routing decisions. Overall, the new system knocked out more than $500,000 in accessorial fees.
How did they get started doing that: The key to this success, according to Brown, is something that every logistics professional is capable of doing, and it doesn't cost one dime: "We simply listened to the customer."
There's no better place to start. However, I have no doubt that 2 years from now when the proprietary freight-quoting module gets clunky and cumbersome, that's where the next generation of customer dissatisfaction is going to come from.
posted by AJ @ 4:02 PM
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